Showing posts with label apple. Show all posts
Showing posts with label apple. Show all posts

29 September 2012

Apple CEO: "We are extremely sorry" for Maps frustration

In a rare public apology, Apple CEO Tim Cook on Friday wrote an open letter to customers that acknowledged widespread complaints about the company's new maps application.
"At Apple, we strive to make world-class products that deliver the best experience possible to our customers," Cook wrote. "With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better."
After using Google's mapping data for five years, Apple  went in a new direction with the iOS 6 update to its mobile operating system, which rolled out to millions of iPhones, iPads and iPod Touch devices on Sept. 19. The new Apple Maps is also built into all iPhone 5s, which went on sale a week ago.
Apple Maps is powered by significantly less data than its predecessor. Google's enormous database of geographical points has been replaced by Yelp's far less substantial list, as well as Apple's own compiled "places of interest" database. In other words, good luck searching for your favorite off-the-beaten-path restaurant if it's not on Yelp. Spelling variations also seem to trip up the new Maps app.
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Beyond search, iPhone users have already found some giant goofs in Apple's data. The info on some well-known landmarks is comically off target or woefully incomplete.
The tech giant partnered with TomTom, Waze, Yelp  and others to create its own map, complete with turn-by-turn navigation, voice integration and a cool new 3D "Flyover" feature. In his letter of apology, Cook noted that Apple "had to create a new version of Maps from the ground up" in order to offer these new features. It has been widely reported that Google, which includes most of those features in its Android smartphone software, refused to hand those features over to Apple.
Apple has preached patience in its earlier comments about Maps. Cook reiterated that, noting that "the more our customers use our Maps the better it will get." He said more than 100 million Apple devices are using the new Maps, and customers have used the app to search for nearly 500 million locations so far. Apple engineers will continue "working non-stop" until Maps reaches the "high standard" Apple customers have grown to expect from the company, he said.

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26 September 2012

Apple sells 2 million new phones, sets early order record

Demand for Apple Inc's new iPhone 5 has exceeded initial supply as the company booked 2 million orders in one day and pushed the delivery date for some preorders to next month. 

Apple said on Monday that it would deliver most preordered phones as planned by Friday, the first day of delivery, but many would not be available until October.

It is not unusual for Apple products to sell out the first day. Last October, the company booked 1 million orders for the previous iPhone, the 4S, in the first 24 hours. That beat Apple's previous one-day record of 600,000 sales for the iPhone 4.

Shares of Apple were up 1 percent at $698.50 in early trading on Monday.

The latest strong preorders could mean a strong holiday quarter for Apple. The iPhone is the marquee device for the company and accounts for half of its revenue.


Given the demand for the device so far and Apple's aggressive rollout of it internationally, some analysts raised their sales estimates.


Canaccord Genuity technology analyst Michael Walkley said he now expected Apple to ship 9 million to 10 million iPhone 5s from Friday to September 29, the last day of fiscal 2012.


Baird Equity Research William Power estimates that Apple may have booked sales of roughly 5 million iPhone 5s in the first three days. Last year, it sold 4 million iPhone 4S units in that time.


The new phone, which will appear in stores on Friday for walk-in purchases, has a larger, 4-inch screen and is slimmer and far lighter than the previous model. The iPhone 5 supports the faster 4G network and also comes with a number of software updates, including Apple's new in-house maps feature.


Apple began taking orders for the iPhone 5 at midnight Pacific time on Friday (0700 GMT Saturday). Shipping dates for the smartphone slipped by a week within an hour of the start of preorders.


On Monday morning, Apple's U.S. store, at www.apple.com, showed preorders placed at that time would take two to three weeks to ship.


AT&T SETS SALES RECORD


AT&T, the No. 2 U.S. mobile service provider, said demand over the weekend had made the iPhone 5 the fastest-selling iPhone the company has ever offered.


AT&T did not disclose how many iPhones it had sold, but said the iPhone 5 was still available for preorder and would go on sale September 21 at AT&T retail stores.


The phone's other carriers, Verizon Communications Inc and Sprint Nextel Corp, also showed similar delays in shipping the phone.


European carriers also reported brisk sales. France Telecom's Orange said bookings for the new phone "have been very strong, breaking the records of what we saw for the iPhone 4 or 4S." But the carrier said it could deliver preorders on time.


Apple previously said it would start shipping the iPhone 5 by September 21 in the United States and most of the major European markets, such as France, Germany and the UK. The phone goes on sale on September 28 in 22 other countries.


Analysts have forecast that Apple will have sold more than 30 million iPhones, including older models, by the end of September. 
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Long queues greet iPhone 5 in Sydney, Tokyo


Apple Inc's iPhone 5 hit stores around the globe on Friday, giving the consumer giant a boost ahead of the crucial end-of-year holiday season as rival Samsung Electronics Co stepped up its legal challenge over key technologies.

The new phone - which was unveiled last week - went on sale first in Australia, where long lines formed for the opening of the California company's Sydney store at 8 a.m. local time (2200 GMT, Thursday).

Apple has booked more than 2 million pre-orders for the device in the first 24 hours, double the first-day sales of the previous iPhone 4S.

But South Korea's Samsung moved to crash the party on the eve of the phone's debut, saying it planned to add the new device to existing patent lawsuits against its US rival.

Samsung and Apple are locked in patent battle in 10 countries and the stakes are high as the two vie for top spot in the booming smartphone market.

Both companies are also raising marketing spending to promote their latest products ahead of the holiday sales quarter.

LONG QUEUES
An estimated 600 people queued around the block from the Apple store in central Sydney and customers were limited to buying a maximum of two phones. In a rainy Tokyo, the lines stretched back several blocks.

Guerrilla marketers grabbed the first dozen or so spots in the queue in Sydney, with companies paying staff members to line up for several days in the hope of being photographed and interviewed for being among the first in the world to get their hands on the new devices.

At the head of the queue was Todd Foot, who lined up with colleagues - all wearing clothing branded with their price comparison website logo - for three days. Staff from an online buyer and seller of used Apple products roamed the long lines offering free coffees.

But most of those waiting were aficionados already hooked on Apple's earlier iPhones and best-selling iPad tablet computers.

"I feel like if I leave it at home, I go a bit crazy," James Vohradsky, a 20-year-old student said of his current iPhone. "I have to drive back and get it. I can't do my normal day without it," said Vohradsky, who had queued for 17 hours with his younger sister.

Some analysts expect Apple to sell up to 10 million iPhone 5 models in the remaining days of September and JP Morgan estimates the phone release could provide a $3.2 billion boost to the US economy in the fourth quarter.

In Japan, where the line outside the Tokyo Apple store stretched for several blocks, one of the two carriers selling the iPhone 5 said it was concerned the US company does not have enough production capacity to meet demand.

Softbank president and founder, Masayoshi Son, said demand for the iPhone 5 was greater than the first iPhone. KDDI Corp, the other Japanese carrier offering the iPhone, said that it had already run out of the iPhone 5.

The new phone has a larger, 4-inch screen and is slimmer and far lighter than the previous model. The iPhone 5 supports faster 4G mobile networks and also comes with a number of software updates, including Apple's new in-house maps feature.

MAPS MISS MARK

The new maps feature, however has been criticized by some users for a number of geographical errors, missing information and a lack of features.

Kim Tudo, a student at the University of New South Wales who queued overnight, said he was disappointed the turn-by-turn navigation feature under the iOS 6 mobile operating system behind the new phone is not immediately available in Australia.

Vohradsky said the lack of mobile payment chip was also "a bit of a letdown". Apple did not embed Near Field Communication (NFC) technology used to turn cellphones into mobile wallets into the iPhone 5.

Tudo and Vohradsky were less bothered by Apple's decision to drop the wide dock connector used in the company's gadgets for the best part of a decade in favour of a smaller one, a move that some critics have noted adds to costs for users who will now have to buy an adaptor for speakers or other accessories.

The iPhone is Apple's highest-margin product and accounts for half of its annual revenue. Apple has said it will make initial deliveries of the iPhone 5 on Friday in the United States and most of the major European markets, such as France, Germany and Britain. The phone then goes on sale on September 28 in 22 other countries.

Apple plans to sell the new phone in 100 countries by the end of the year.

Influential reviewer Walt Mossberg labelled it the best smartphone on the market but criticized the mapping application.

The latest iPhone comes as competition in the smartphone market has reached a fever pitch with Apple up against phones that run on Google Inc's Android software. Android has become the most-used mobile operating system in the world, while Samsung has taken the lead in smartphone sales.

Samsung released new ads mocking Apple fans queuing for the new iPhone, showing users favourably comparing the features of Samsung's top-selling Galaxy S3 smartphone.
 
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22 September 2012

iPhone 5 launch draws Apple fans worldwide

In a now familiar global ritual, Apple fans jammed shops across the globe to pick up the tech juggernaut's latest iPhone.

Eager buyers formed long lines Friday at Apple Inc. stores in Asia, Europe and North America to be the first to get their hands on the latest version of the smartphone.
In New York, several hundred people lined up outside Apple's 5th Avenue store. Jimmy Peralta, a 30-year-old business management student, waited three hours before getting the chance to buy his new gadget. Was it worth the wait?
"Definitely," he said, noting that the new phone's larger screen and lighter weight compelled him to upgrade from the iPhone 4. "A little treat for me on a Friday morning, why not. Why not be part of something fantastic? It's just such a smart phone it does all the thinking for you, you can't get any easier than that."
Catheryne Caveed, 23, was in line at a Verizon store in the Queens borough of New York. An iPhone 4 user, she had no regrets about skipping last year's model, the iPhone 4S. The only real upgrade in the 4S, she said, was Siri, the voice-controlled "personal assistant."
"The 4S looked the same as the 4," Caveed said. With the 5, "everything is different — even the headphones."
Apple's stock was up less than one percent, or $5.61, to $704.23 in late morning trading.
Earlier, in London, some shoppers had camped out for a week in a queue that snaked around the block. In Hong Kong, the first customers were greeted by staff cheering, clapping, chanting "iPhone 5! iPhone 5!" and high-fiving them as they were escorted one-by-one through the front door.
The smartphone will be on sale in the U.S. and Canada hours after its launch in Australia, Japan, Hong Kong, Singapore, Britain, France and Germany. It will launch in 22 more countries a week later. The iPhone 5 is thinner, lighter, has a taller screen, faster processor, updated software and can work on faster "fourth generation" mobile networks.
The handset has become a hot seller despite a new map app that early users have deemed inferior to Google Maps, the software it replaces. Apple received 2 million orders in the first 24 hours of announcing its release date, more than twice the number for the iPhone 4S in the same period when that phone launched a year ago.
In a sign of the intense demand, police in Osaka, Japan, were investigating the theft of nearly 200 iPhones 5s, including 116 from one shop alone, Kyodo News reported. In London, police sought help finding a man wanted in connection with the theft of 252 iPhone 5s from a shop in Wimbledon early Friday morning.
Analysts have estimated Apple will ship as many as 10 million of the new iPhones by the end of September.
Some fans went to extremes to be among the first buyers by arriving at Apple's flagship stores day ahead of the release.
In downtown Sydney, Todd Foot, 24, showed up three days early to nab the coveted first spot. He spent about 18 hours a day in a folding chair, catching a few hours' sleep each night in a tent on the sidewalk.
Foot's dedication was largely a marketing stunt, however. He writes product reviews for a technology website that will give away the phone after Foot reviews it.
"I just want to get the phone so I can feel it, compare it and put it on our website," he said while slumped in his chair.
In Paris, the phone launch was accompanied by a workers' protest — a couple dozen former and current Apple employees demonstrated peacefully to demand better work benefits. Some decried what they called Apple's transformation from an offbeat company into a multinational powerhouse.
But the protesters — urged by a small labor union to demonstrate at Apple stores around France — were far outnumbered by lines of would-be buyers on the sidewalk outside the store near the city's gilded opera house.
Not everyone lining up at the various Apple stores was an enthusiast, though. In Hong Kong, university student Kevin Wong, waiting to buy a black 16 gigabyte model for 5,588 Hong Kong dollars ($720), said he was getting one "for the cash." He planned to immediately resell it to one of the numerous grey market retailers catering to mainland Chinese buyers. China is one of Apple's fastest growing markets but a release date for the iPhone 5 there has not yet been set.
Wong was required to give his local identity card number when he signed up for his iPhone on Apple's website. The requirement prevents purchases by tourists including mainland Chinese, who have a reputation for scooping up high-end goods on trips to Hong Kong because there's no sales tax and because of the strength of China's currency. Even so, the mainlanders will probably buy it from the resellers "at a higher price — a way higher price," said Wong, who hoped to make a profit of HK$1,000 ($129).
A similar money-making strategy was being pursued in London, where many in the crowds — largely from the city's extensive Asian community — planned to either send the phones to family and friends back home as gifts or sell them in countries where they are much more expensive.
"It makes a really nice gift to family back home," said Muhammad Alum, 30, a minicab driver from Bangladesh. "It will be two or three weeks before there is a SIM card there that can work it, but it's coming soon."
Others who had waited overnight said the iPhones cost roughly twice as much in India as in Britain, making them very welcome as gifts.
Tokyo's glitzy downtown Ginza district not only had a long line in front of the Apple store, but another across the main intersection at Softbank, the first carrier in Japan to offer iPhones.
Hidetoshi Nakamura, a 25-year-old auto engineer, said he's an Apple fan because it's an innovator.
"I love Apple," he said, standing near the end of a two-block-long line, reading a book and listening to music on his iPod.
"It's only the iPhone for me."
___
Chan reported from Hong Kong.
Ted Shaffrey and Peter Svensson in New York, Kristen Gelineau in Sydney, Yuri Kageyama in Tokyo, Faris Mokhtar in Singapore, Tom Rayner and Gregory Katz in London and Oleg Cetinic in Paris contributed to this report.
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